Castle Shots

Frequently Asked Questions

How do I make money using this app?

Your customers will purchase the prints directly from your gallery and you will receive the profit margins you defined in your store settings.

How and when do I get paid?

Withdrawing your profit is done very easily, you just need to login to your gallery dashboard, go to earnings tab, view the list of orders and profits, fill in your PayPal email and click "Withdraw", the money will be deposited in your account within 5 business days.

Do I need to upload low or high -res photos to the gallery?

You will need to upload high-res photos only, the larger you upload, the larger prints that will be offered in your store. Don’t worry! your high-res photos are safe and cannot be accessed by your site visitors.

Who checks the quality of the product?

Every product goes thru quality control and we make sure it looks good before shipping it goes to your customers.

What is the maximum profit margin I can set for each product in my store?

The profit margin is not limited and it is totally up to you to decide how much you want to earn for each sale.

Can I sell only prints?

If you want to sell prints and don't want to sell your artwork as digital files, you can disable this option.

Does it work on mobile devices?

Yes! the service is available on any mobile device!

Why can't I see certain products in my store front?

The product may be disabled in your store dashboard or unavailable in the country you visit the site from, it can also not appear on your store front since it has different ratio than the photo chosen.

What else do I have to do except setting up the store in my website?

You will let your customers know that they can order prints and digital files directly from your website, we will print, pack and ship the product, as well as provide excellent customer service. You can sit back and follow your earnings.

Do I need to upload my artwork with watermark?

This is not necessary, you should upload photos without watermark so we can automate the process when an order received. Don't worry, your high-res photos are protected and will be presented with watermark to your site visitors.

How long it takes to ship the orders to my customers?

Orders are usually shipped out within 3 business days and arrive within 12 (faster in most cases!).

If my customer purchased a digital file from my website, how do they get it?

Your customer will get a link in his purchase confirmation email, using this link he will be able to download the digital file together with its usage license agreement.

Where are the products manufactured?

It depends on your customer's location, we manufacture and ship the products from few different print hubs worldwide.

Can I use the service in more than one gallery?

You can activate the service for as many galleries as you need.

How does the 7-day free trial work?

If you cancel a paying plan within 7 days of signing up, your card won’t be charged. Sign Up for Free Trial!

Is there a long-term contract?

No. This is a pay-as-you-go service. You can cancel your account at any time and you will never be charged again.